Excellent customer service, both in person and via email. Clean and welcoming environment. I was glad I could get my tattoo in the back room as I would have been uncomfortable in the front of the shop with an audience of waiting customers and casual visitors to the shop. Colin was courteous, professional, efficient, and precise in his work. He gave clear directions about the process as well as after care instructions. If you are interested in a tattoo, you can feel confident that you will get exactly what you want if you come to Time Bomb!